Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Zelaya

Los Angeles,CA

Summary

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Crew Member

Trader Joes
07.2021 - Current
  • Worked front counter, stock room and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of store to promote clean image.

Guest Service Representative/Sales Associate

Target
11.2020 - 05.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Handled customer complaints to satisfy and retain guests.

Cashier

Aquarium Of The Pacific
06.2016 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Certificate of Real Estate - Real Estate

Long Beach City College
Long Beach, CA
06.2023

Skills

  • Customer Service
  • Customer EngaEngagement
  • Verbal and Written Communication
  • Cash Handling
  • Relationship Building
  • Fluent in Spanish and English
  • Training and Coaching
  • Sales Expertise

Timeline

Crew Member

Trader Joes
07.2021 - Current

Guest Service Representative/Sales Associate

Target
11.2020 - 05.2021

Cashier

Aquarium Of The Pacific
06.2016 - 03.2020

Certificate of Real Estate - Real Estate

Long Beach City College

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Jesus Zelaya