Jewel Wilcoxson
Hammond,LA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Randazzos Italian Market
01.2021 - 01.2024
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, teas, silverware, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep the dining room and work areas clean.
- Upsold high-profit items such as appetizers and wines/beers to enhance sales numbers.
Education
High School Diploma -
Southeastern Louisiana University
Hammond, LA05.2027
High School Diploma -
Walker High School
Walker, LA05.2023
Skills
- Order Management
- Daily Specials Memorization
- Order Delivery Practices
- Food Inspection
- Food Running
- Guest Engagement
- Supply Restocking
- Table Bussing
- Beverage Preparation
- Table Setting
- Service Prioritization
- Cash Handling
- Order Accuracy
- Menu Memorization
- Guest Seating
- Upselling Techniques
- Problem Solving
- Cleanliness Standards
- Effective Communication
- Exceptional Customer Service
- Computer Literacy
- Professional Appearance
- Strong Work Ethic
- Time Management
- Multitasking Abilities
Timeline
Server
Randazzos Italian Market
01.2021 - 01.2024
High School Diploma -
Southeastern Louisiana University
High School Diploma -
Walker High School
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