Jhanae Harmon
Charlotte,NC
Summary
Dynamic Leasing Manager with a proven track record at Weinstein Properties, excelling in resident relations and lease management. Enhanced tenant satisfaction through exceptional customer service and effective problem-solving, achieving increased lease renewals. Skilled in social media marketing and compliance with Fair Housing laws, fostering a thriving community environment.
Overview
5
5
years of professional experience
Work History
Leasing Manager
Weinstein Properties
Charlotte, NC
09.2019 - 04.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
Leasing & Move in Specialist
North Carolina Central University, NCCU
Durham, NC
06.2018 - 05.2020
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Increased lease renewal rates by fostering positive rapport between management and residents.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
Education
Diploma -
Phillip O. Berry Academy
Charlotte, NC06.2016
Skills
- Resident relations
- Property management
- Lease management experience
- Fair housing laws
- Social media marketing
- Advertising expertise
- Conducting meetings
- Customer service-focused
- Payment collection
- Tenant and eviction laws
- Property showing
- Teamwork and collaboration
- Problem-solving
Timeline
Leasing Manager
Weinstein Properties
09.2019 - 04.2023
Leasing & Move in Specialist
North Carolina Central University, NCCU
06.2018 - 05.2020
Diploma -
Phillip O. Berry Academy