JHONY Solano
New York,NY
Summary
Proven manager with a track record of enhancing customer satisfaction at Way To Go Staffing through effective problem-solving and teamwork. Skilled in customer service and safe food handling, consistently ensuring high-quality service and operational efficiency. Demonstrated ability to lead and collaborate in fast-paced environments, significantly improving service delivery and team performance.
Overview
4
4
years of professional experience
Work History
Crew Member
Chipotle
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Manager on Duty
Way To Go Staffing
03.2020 - 05.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Banquet Bartender
021nycrew
01.2022 - 04.2024
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Poured and prepared mixed drinks for over [Number] customers daily.
Education
High School Diploma -
Manhattan Business Academy
New York, NY06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Chipotle
10.2023 - Current
Banquet Bartender
021nycrew
01.2022 - 04.2024
Manager on Duty
Way To Go Staffing
03.2020 - 05.2024
High School Diploma -
Manhattan Business Academy