Jia Mason
Rio Rancho
Summary
Psychology major pursuing an Associate of Arts, working towards a PhD. Strong communication skills, problem-solving abilities and commitment to helping others.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Guest Advocate
Target
Rio Rancho
08.2025 - Current
- Engaged with guests to provide excellent customer service and support.
- Assisted customers in locating products throughout the store efficiently.
- Processed transactions accurately at the checkout counter.
- Handled guest inquiries and resolved issues promptly and courteously.
- Maintained product displays and ensured shelves were stocked appropriately.
- Collaborated with team members to enhance guest experience consistently.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
Team Member
Dion’s
Rio Rancho
09.2024 - 01.2025
- Prepared and assembled food items following company recipes and guidelines.
- Assisted customers with orders, ensuring a positive dining experience.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
Tutor
Rio Rancho Public Schools
Rio Rancho
03.2023 - 05.2024
- Assisted students with homework and exam preparation in various subjects.
- Supervised groups of multiple children at a time
Education
Associate of Arts - Psychology
Central New Mexico Community College
Albuquerque, NM 02.2025 - 03.2026
Rio Rancho High School
Rio Rancho, NMSkills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Stress tolerance
- Guest relations
- Complaint handling
- Detail-oriented
- Flexible schedule
- Cash handling experience
- Verbal and written communication
- Special needs support
- Special education
Languages
English
Native/ Bilingual
Timeline
Guest Advocate
Target
08.2025 - Current
Associate of Arts - Psychology
Central New Mexico Community College
02.2025 - 03.2026
Team Member
Dion’s
09.2024 - 01.2025
Tutor
Rio Rancho Public Schools
03.2023 - 05.2024
Rio Rancho High School