Jill Gerstung
Franklinville,NY
Summary
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
25
25
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Medical Center
Temple, Texas
08.2009 - 07.2024
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Build doctors books
- Check in and check out patients and schedule next appointments
Safety Coordinator
Texas Hydraulics
Temple, Texas
05.2004 - 03.2009
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
Veterinary Technician
Temple Veterinary Hospital Of Temple
Temple, Texas
08.1999 - 04.2004
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Educated clients on proper animal nutrition and preventive health care techniques.
Education
Associate of Applied Science - Radiologic Technology
Monroe Community College
Rochester, NY05-1997
Associate of Arts - General Studies
Monroe Community College
Rochester, NY12-1995
Skills
- Insurance Verification
- Appointment Scheduling
- Registration and Admissions
- Post-Discharge Care Coordination
- Scheduling Diagnostic Procedures
- Training Coordination
- Insurance company knowledgeable
- Pre-Admission Requests
- Financial Procedures Adherence
- Work Quality Evaluation
- Multitasking and Organization
- Customer Service
- Patient Education
- Medical Billing
- Flexible Schedule
- Regulatory Compliance
- Phone and Email Etiquette
- Insurance Billing
- Medical Terminology
- Referral Coordination
- Patient Registration
- Information Collection
- Process Improvement
Timeline
Patient Service Specialist
Baylor Scott & White Medical Center
08.2009 - 07.2024
Safety Coordinator
Texas Hydraulics
05.2004 - 03.2009
Veterinary Technician
Temple Veterinary Hospital Of Temple
08.1999 - 04.2004
Associate of Applied Science - Radiologic Technology
Monroe Community College
Associate of Arts - General Studies
Monroe Community College