Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards
References
Timeline
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Jill Gray

Jill Gray

Hadley,PA

Summary

Dynamic leader and problem-solver with a proven track record at McDonald's, adept at enhancing customer satisfaction and streamlining operations. Skilled in customer service and time management, consistently exceeding performance goals. Demonstrates integrity, creativity, and a commitment to workplace safety, driving positive outcomes and fostering team excellence. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
07.2024 - 08.2024
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Worked well with teammates and accepted coaching from management team
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment
  • Streamlined drive-thru operations, significantly reducing wait times for customers
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
  • Kept drawer balanced by accurately processing cash, credit and debit payments
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Documented customer orders and conveyed special requests to kitchen staff
  • Completed milkshakes and ice cream desserts for customers
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations
  • Prepared products following restaurant, health, and safety standards and procedures
  • Operated cash register to ring up final bill and process various forms of payment
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations

Door Greeter/Overnight Stocker

Walmart
10.2023 - 03.2024
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel
  • Uphold company standards for cleanliness and appearance near entrance areas, creating an inviting environment for potential shoppers
  • Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary
  • Promoted positive brand image by consistently demonstrating professionalism and adhering to company dress code policies
  • Streamlined communication between departments by promptly relaying important information or updates from store management
  • Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed
  • Participated in ongoing training sessions to remain current on best practices in greeting techniques and safety protocols
  • Monitored guests for compliance with safety and security protocols, raising any issue with security
  • Managed multiple tasks simultaneously and completed all assigned duties each shift
  • Reviewed tickets for authenticity and applicability to particular event
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members
  • Labeled products, rotated stock and fronted merchandise for appealing display
  • Stocked shelves to match planogram images and instructions
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Moved cardboard, plastic ties, and other debris from unboxing to trash
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy
  • Safely and securely loaded items to prevent damage during transport
  • Stocked warehouse efficiently by comparing item numbers with storage locations
  • Marked stock with identification tags and labels to outline information such as storage locations
  • Followed orders precisely for correct items, sizes and quantities
  • Managed timely and effective replacement of damaged or missing products
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items
  • Picked and packed order items
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Reviewed order slips, picked products and staged merchandise to be shipped

Manager/ Prep Person

McDonald's
05.2019 - 05.2023
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Maximized performance by monitoring daily activities and mentoring team members
  • Cross-trained existing employees to maximize team agility and performance
  • Controlled costs to keep business operating within budget and increase profits
  • Improved safety procedures to create safe working conditions for workers
  • Achieved departmental goals by developing and executing strategic plans and performance metrics
  • Reduced operational costs through comprehensive process improvement initiatives and resource management
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
  • Oversaw inventory management, optimizing stock levels, and reducing waste
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Pushed, pulled and transported large loads and objects
  • Operated food slicers, grinders and chopper in accordance with safety guidelines
  • Trained new staff on food preparation and safety procedures
  • Monitored food temperature, discarding items not stored correctly
  • Assisted in setting up and breaking down kitchen stations
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization
  • Prepared sandwiches, salads and other specialty items according to customer specifications
  • Stocked and rotated food items according to expiration dates
  • Maintained composure and work quality while under stress
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
  • Loaded dishes, glasses and tableware into dishwashing machines
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
  • Followed food safety practices and sanitation guidelines
  • Played a key role in achieving positive health inspection results through diligent adherence to sanitation protocols
  • Reduced food waste through proper storage techniques and timely inventory management
  • Demonstrated versatility by quickly adapting to various kitchen stations as needed, supporting overall team efficiency
  • Supported head chef with daily ordering of supplies, ensuring adequate stock levels for seamless operations
  • Ensured consistent portion control that resulted in cost savings without compromising quality or taste
  • Managed multiple tasks simultaneously while maintaining impeccable organization in a fast-paced environment
  • Contributed to a faster service time by efficiently prepping ingredients for cooks during busy periods
  • Provided support during high-volume shifts, ensuring smooth kitchen operations and minimal disruptions to service flow
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Identified and communicated customer needs to supply chain capacity and quality teams

Produce Associate

Walmart
10.2018 - 04.2019
  • Stocked fruits and vegetables and removed old or poor quality products
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling
  • Assisted customers with price checking fruits and vegetables and finding requested items in department
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section
  • Checked product shelves to review for proper price labels and handled price changes when requested by management
  • Assisted with weekly inventory counts
  • Blocked produce and culled damaged or spoiled pieces
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers
  • Completed prep work on pre-packaged vegetables and fruits
  • Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Used in-store system to locate inventory and place special orders for customers

Deli Clerk

Walmart
03.2013 - 05.2017
  • Greeted customers at counter to fulfill requests and answer questions
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention
  • Learned other teammates' work tasks to train as backup
  • Monitored inventory levels to order new supplies and maintain consistent stock
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills
  • Implemented creative display techniques for deli items, increasing sales through visual appeal
  • Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers
  • Conducted inventory checks regularly, ensuring consistent availability of popular deli items
  • Prepared custom order requests for special events, receiving positive feedback for quality and service
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment
  • Trained new deli clerks, enhancing team's efficiency and service quality
  • Improved product freshness and reduced waste with meticulous stock rotation practices
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Prepared salads, soups and sandwiches for customers
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
  • Filled out daily shift log to record amount of food prepared, used and leftover
  • Documented customer orders and conveyed special requests to kitchen staff
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins

Education

High School Diploma -

Reynolds Jr Sr High
Greenville, PA
06.1997

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Flexible schedule
  • Integrity and honesty
  • Initiative and Self-motivation
  • Telephone etiquette
  • Willingness to learn
  • Reliability and punctuality
  • Product knowledge
  • Workplace safety
  • Clear communication
  • Complex Problem-solving
  • Customer engagement
  • Interactive communication skills
  • Learning agility
  • Creativity and innovation
  • Self-discipline
  • Leadership qualities
  • Company standards

Extracurricular Activities

Tae Kwon Do, 1st degree Black Belt Exceptional Parent Award, Honoree MVP of the month @ McDonald's, Honoree

Awards

  • MVP employee of the month
  • Exceptional parent of the year

References

References available upon request.

Timeline

Crew Member

McDonald's
07.2024 - 08.2024

Door Greeter/Overnight Stocker

Walmart
10.2023 - 03.2024

Manager/ Prep Person

McDonald's
05.2019 - 05.2023

Produce Associate

Walmart
10.2018 - 04.2019

Deli Clerk

Walmart
03.2013 - 05.2017

High School Diploma -

Reynolds Jr Sr High

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Jill Gray