Jill McDaniels
Summary
Customer-oriented Sales Professional with 25 years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Professional
Fred Meyer Jewelers
Lynnwood, WA
03.2022 - 04.2024
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Coordinated trade show participation to maximize brand exposure among potential clients while also gathering valuable competitor intelligence for future strategy planning.
Beauty Consultant
Ulta Salon And Cosmetics
Lynnwood
03.2019 - 03.2020
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
SALES REPRESENTATIVE
Mary Kay
09.2010 - 08.2013
- Conduct one-on-one client consultations to identify skin care needs and answer questions regarding product line
- Perform makeovers and conduct open houses for this well established company upon request
- Manage all aspects of the business including inventory control, sales and marketing, product presentation, customer relations, and bookkeeping
- Leverage professional relationships to develop new business opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
MAKE-UP ARTIST
Nordstrom
01.2005 - 05.2009
- Work as a team member to provide the highest level of service to customers
- Exceed client expectations in delivering an array of looks for occasions such as weddings, formals, and fashion shows
- Provide elevated skincare diagnosis and makeup application for any and all clients
- Practice excellent communication skills in dealing with other artists and customers.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
MAKE-UP ARTIST
Nordstrom
11.2003 - 12.2005
- Strong understanding of different lighting concepts and its affects on makeup
- Consistently exceed sales goals through brand knowledge and interpersonal skills
- Take initiative to offer and/or make changes to makeup as needed
- Experience working with different skin types
- Manage multiple projects simultaneously, always alert for what needs to be done.
HAIR STYLIST
Hairbrokers
07.1995 - 02.1997
- Provide 6+ technical services, including, but not limited to balayage, coloring, cutting, foiling, and special occasion hair
- Analyze hair and scalp condition while providing basic treatment or advice on beauty care solutions
- Nurture and promote interpersonal relationships with clients to cultivate trust.
HAIR STYLIST
Gene Juarez
05.1990 - 06.1995
- Manage the appointment book and online booking of over 300 clients
- Suggest hair care products to customers with a service-to-sales ratio of 50%.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Associate of Arts - Candidate
GENE JUAREZ ACADEMY OF BEAUTY
Seattle, WA05.1990
Bachelor of Arts - Candidate, Communication
WASHINGTON STATE UNIVERSITY
Pullman, WA05.1986
Skills
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Closing Techniques
- Customer Relationship Building
- Sales Presentations
Certification
Diamond certified by Diamond Council Of America
Timeline
Sales Professional
Fred Meyer Jewelers
03.2022 - 04.2024
Beauty Consultant
Ulta Salon And Cosmetics
03.2019 - 03.2020
SALES REPRESENTATIVE
Mary Kay
09.2010 - 08.2013
MAKE-UP ARTIST
Nordstrom
01.2005 - 05.2009
MAKE-UP ARTIST
Nordstrom
11.2003 - 12.2005
HAIR STYLIST
Hairbrokers
07.1995 - 02.1997
HAIR STYLIST
Gene Juarez
05.1990 - 06.1995
Associate of Arts - Candidate
GENE JUAREZ ACADEMY OF BEAUTY
Bachelor of Arts - Candidate, Communication
WASHINGTON STATE UNIVERSITY