Jill Rose
Jacksonville,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Sales Associate
Bed Bath & Beyond
Frisco, United States
07.2015 - 04.2017
- Floor Sales, Stock room preparation and put away, Facilitated incoming Freight Trucks and packages, Returns to Vendors, Fed Ex preparation for Returns, Inventory Specialist, Online ordering, Inventory Control Assistant
- Sales Cashier.
Real Estate Agent
Keller Williams Reality
Columbia, United States
12.2013 - 05.2015
- Basic Knowledge of Microsoft Word, Excel, and Power Point
- Answer phones and schedule appointments
- Participate in active marketing initiatives, from cold calling to attending industry events
- Scheduled Interviews to determine Client’s precise wants, needs, budgets and geographic limitations
- Prepare and proofread real estate documents, from leases to closing contracts
- Organize and oversee open houses
- Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
- Represent landlords who own multiple properties and need to keep a consistent occupation rate
- Attend closing dates and provide support for clients.
Licensed Vocational Nurse
Army Federal Service
Fort Jackson, United States
06.2005 - 07.2013
- Chaperone, Vasectomy Assistant, Wound Care, IV Therapy, Medication Administration, Vital Signs, EKG, Intake, Immunizations, Lab Collection and delivery, Stocking Exam Rooms, Glucometer Screening, Assisting Provider with Vasectomy Clinic, Preparing for small procedures, Suture Removal, Assistant Case Manager, Tri-Care Referrals, Telephone Consults, BLS Certification
- Training New Employees, Team leader.
LICENSED VOCATIONAL NURSE
Thomas Moore Family Care Clinic
Fort Hood, United States
07.2000 - 04.2005
- Family Clinic Nurse, Immunizations, IV Therapy, Chaperone, Medication Administration, Vital Signs, Wound Care, Maintain Supplies for Exam Rooms and Treatment Rooms, BLS Certified.
06.1989 - 10.1999
- Training: 91B Combat Medic, BAMC, Fort Sam Houston, TX -91C Licensed Vocational Nurse (Licensed 05/1994) Tours of Duty: FL- New Recruiter of the Year Duties: Squad Leader, Nurse, instructor, Recruiter, Administrative duties- Counseling, Health & Welfare Inspections, Key Control.
Mechandise Coordinator
TJ Maxx, TJX Companies
Irving, TX
04.2016 - 04.2017
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
Key Carrier
TJ Maxx, TJX Companies
Irving, TX
04.2017 - 04.2018
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained a well organized and productive Backroom Team. Consistantly, keeping Backroom, Door to Floor.
Assistant Manager
TJ Maxx, TJX Companies
Irving, TX
04.2018 - 11.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
TJ Maxx, TJX Companies
Jacksonville, FL
11.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate's Degree the Arts -
Central Texas Community College
Killeen, TX05.2000
Wayne State College
Wayne, NE05.1988
Doane College
Crete, NE12.1984
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Staff Development
- Employee Performance Evaluations
- Performance reviewing
Timeline
Assistant Manager
TJ Maxx, TJX Companies
11.2019 - Current
Assistant Manager
TJ Maxx, TJX Companies
04.2018 - 11.2019
Key Carrier
TJ Maxx, TJX Companies
04.2017 - 04.2018
Mechandise Coordinator
TJ Maxx, TJX Companies
04.2016 - 04.2017
Sales Associate
Bed Bath & Beyond
07.2015 - 04.2017
Real Estate Agent
Keller Williams Reality
12.2013 - 05.2015
Licensed Vocational Nurse
Army Federal Service
06.2005 - 07.2013
LICENSED VOCATIONAL NURSE
Thomas Moore Family Care Clinic
07.2000 - 04.2005
06.1989 - 10.1999
Associate's Degree the Arts -
Central Texas Community College
Wayne State College
Doane College