Jill Sweeney
ACE'S SELF STORAGE
FORT MYERS,FL
21
years of professional experience
Dedicated property management professional with extensive experience in customer service and operations management. Skilled in payment collection and administrative support, fostering a positive tenant experience while maximizing occupancy rates.
Work History
PROPERTY MANAGER
10 Years 7 Months- Managed daily operations of storage facility to ensure efficient functionality and customer satisfaction.
- Supervised staff, providing training and mentorship to enhance service quality and team performance.
- Implemented process improvements that streamlined rental agreements and billing procedures, increasing efficiency.
- Conducted regular property inspections to maintain compliance with safety regulations and company standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports. Daily entries in Quickbooks.
SUPPORT DESK SPECIALIST
8 Years 10 Months- Provided technical support for the sales reps
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Receptionist Administrator
1 Year 8 Months- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between clients and staff, enhancing service delivery efficiency.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
No Degree - Office Management And Administration
Skills
Property management
Payment collection
Customer service-focused
Oral and written communication
Administrative support
Hobbies
Cooking/baking
Crafting
Gardening
Timeline
PROPERTY MANAGER
ACE'S SELF STORAGE
01.2016 - 08.2026Read More
SUPPORT DESK SPECIALIST
MCKESSON MEDICAL
01.2007 - 11.2015Read More
Receptionist Administrator
Montoya Brower & Associates
06.2005 - 02.2007Read More
TC3
No Degree from Office Management And Administration
Read More