Jillian Howard
Larkspur,CA
Summary
Hardworking college student with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Floodwater
Mill Valley, CA
09.2023 - Current
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Front Desk Receptionist
The Club at Harbor Point
Mill Valley, CA
05.2023 - 08.2023
- Greeted and welcomed members, visitors, and guests upon arrival.
- Responded promptly to members complaints or issues regarding the facility or equipment.
- Managed front desk operations including scheduling appointments, answering calls.
- Performed data entry into computer systems to maintain accurate records of member/guest information.
Restaurant Hostess
Cheesescake Factory
Corte Madera, CA
04.2021 - 02.2023
- Assisted in preparing the restaurant for opening and closing shifts.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Bachelor of Science - Kinesiology
Sonoma State University
Rohnert Park, CAAssociate of Arts -
College of Marin
Greenbrae, CA05-2024
Skills
- Guest Engagement
- Positive and Professional
- Email and Telephone Decorum
- Scheduling
- Hospitality Services
- Team Collaboration
Timeline
Restaurant Hostess
Floodwater
09.2023 - Current
Front Desk Receptionist
The Club at Harbor Point
05.2023 - 08.2023
Restaurant Hostess
Cheesescake Factory
04.2021 - 02.2023
Associate of Arts -
College of Marin
Bachelor of Science - Kinesiology
Sonoma State University