Jillian Sams
Cincinnati ,Ohio
Summary
Skilled in meal preparation and customer service, I elevated customer satisfaction through top-notch food quality and effective problem-solving. Adept in cash register operation and team leadership, I significantly contributed to a positive, efficient work environment, leveraging strong relationship-building skills to ensure seamless supply processes and team collaboration.
Overview
4
4
years of professional experience
Work History
Lead Retail Sales Associate
Dicks Sporting Goods
Cincinnati, OH
06.2021 - Current
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Developed strong relationships with vendors, ensuring timely merchandise replenishment and smooth order processes.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets from theft or damage.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Food Maker
Little Ceasars Pizza
Cincinnati, OH
02.2020 - 08.2020
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Able to work during busy and more stressful times
- Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
- Developed strong relationships with suppliers, ensuring timely deliveries of quality ingredients at competitive prices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
High School Graduate -
Colerain High School
Cincinnati, OHSkills
- Time management
- punctual
- Meal Preparation
- Sanitation Practices
- Customer Service
- Problem-Solving
- Attention to Detail
- Cleaning and sanitizing
- Workplace Safety
- Team Collaboration
- Team Leadership
- Creative Thinking
- Decision-Making
- Relationship Building
- Cash Register Operation
- Quality Assurance
- Supply Restocking
Timeline
Lead Retail Sales Associate
Dicks Sporting Goods
06.2021 - Current
Food Maker
Little Ceasars Pizza
02.2020 - 08.2020
High School Graduate -
Colerain High School