Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jillian Torres

Orlando

Summary

Dynamic professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining a clean work environment, while training new team members to uphold high standards of service and efficiency.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

5
5
years of professional experience

Work History

Crew Member

McDonald's
04.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Assistant

Refinishing Pros
05.2020 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Education

High School Diploma -

East River High School
650 E River Falcons Way Orlando,Fl
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Verbal and written communication
  • Leadership qualities

Interests

  • Enjoy participating in basketball for overall physical and mental well-being
  • Gym Workouts
  • Pilates
  • Team Sports
  • High-Intensity Interval Training
  • Swimming
  • Playing Sports
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Participate in Flag football and Lacroose, as recreational activities to maintain physical fitness

Timeline

Crew Member

McDonald's
04.2022 - Current

Assistant

Refinishing Pros
05.2020 - Current

High School Diploma -

East River High School
Jillian Torres