Jim Huleis
Silver Spring,MD
Summary
operations. Team building with a balanced focus on guest service, cost controls and targeted earnings. Diplomatic in resolving disputes and coordinating diverse teams. Strategic thinking individual experienced in turning low-performing organizations into top revenue producers. Willing to relocate anywhere
Overview
9
9
years of professional experience
Work History
General Manager
P.F. Chang's / MCA
Arlington, VA
09.2022 - 10.2023
- All aspects of the restaurant operations from hiring, training, developing, Guest service, p&l purchasing, Labor control and cost of goods.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Teds Bulletin
Gaithersburg, MD
08.2021 - 09.2022
- All aspects of the restaurant operations from hiring, training, developing, Guest service, p&l purchasing, Labor control and cost of goods.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Director of Operations
Crews Of California
Arlington, VA
04.2015 - 06.2021
- Crews of California is a restaurant company that operates varies brands in major US airports
- As a director of operations i have the overall responsibility for Regan Airport locations that includes restaurant, bar, fast service
- Sales Volume of $11 million and over 60 crew members and 6 managers
- Provided High end customer service through ongoing crew training
- Increased guest satisfaction scores by 2o% in first year
- Boosted team productivity and e!ciency by leveraging top-notch customer service and cross training abilities
- Directed government regulations and security guidelines
- Managed marketing, promotions, and advertising
- Directed and supervised culinary operations including menu development, food preparation, food production, cost controls, sanitation, plate presentation, small wares, ordering, sta
Education
Bachelor of Science - Business Adminstration
California States University
Los Angeles, CATimeline
General Manager
P.F. Chang's / MCA
09.2022 - 10.2023
General Manager
Teds Bulletin
08.2021 - 09.2022
Director of Operations
Crews Of California
04.2015 - 06.2021
Bachelor of Science - Business Adminstration
California States University