Summary
Overview
Work History
Education
Skills
Timeline
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Raeleigh Austin

Rochester ,New York

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Ability to adjust to quick changes within the workplace. Maintains a positive and professional attitude during challenging encounters. Hard worker who is willing to take on any challenge with the appropriate tools and guidance to achieve company and personal goals.

Overview

7
7
years of professional experience

Work History

General Manager

Royal Car Wash
02.2018 - 07.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Performed preventative maintenance on equipment throughout facility.
  • Monitored daily, weekly, monthly, and yearly chemical cost/inventory.
  • Created immediate changes of operations depending on weather forecast.
  • Worked indoors and outdoor all year round. Ability to adjust to climate appropriately.

Packaging Associate

Archival Methods
04.2016 - 11.2017
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded merchandise into specific packages most suited for product dimensions.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Assisted with in office tasks such as organizing inventory worksheets, dating, and labeling paperwork as directed.

Customer Service Associate

Russell's Ice Cream
05.2015 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Caledonia Mumford Highschool
Caledonia, NY
06.2015

Skills

  • Staff Management
  • Inventory Control
  • Employee Scheduling
  • Staff Development
  • Problem Resolution
  • Staff Motivation
  • Team Leadership
  • Communication Skills
  • Calm and Professional Under Pressure
  • Customer Service
  • Customer Order Fulfillment

Timeline

General Manager

Royal Car Wash
02.2018 - 07.2022

Packaging Associate

Archival Methods
04.2016 - 11.2017

Customer Service Associate

Russell's Ice Cream
05.2015 - 11.2017

High School Diploma -

Caledonia Mumford Highschool

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Raeleigh Austin