Jimall Loftis
Mangum,United States
Summary
Seeking a position in which I can utilize my skills and ambition to further myself and career. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Financial Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Billing Specialist
UNFI, United Natural Foods
12.2022 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Monitored outstanding invoices and performed collections duties.
SR ACCOUNTS RECEIVABLE ANALYST
IHS MARKIT
06.2019 - 10.2023
- Streamlined processes for efficient credit assessments, minimizing financial risks to the company.
- Collaborated with cross-functional teams to resolve billing discrepancies and prevent revenue leakage.
- Boosted stakeholder satisfaction with prompt resolution of client inquiries regarding invoice disputes or payment issues.
- Strengthened relationships with clients by providing exceptional customer service during the collection process.
- Developed comprehensive aging reports, enabling management to make informed decisions on delinquent accounts and potential writeoffs.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Improved cash flow by monitoring and managing outstanding accounts receivable balances.
CLAIMS RESOLUTION ANALYST
ACOSTA SALES AND MARKETING
06.2014 - 05.2019
- Handling of contracts, invoices and other broker related services between manufacturer and supplier for multiple vendors (Whitewave, Starbucks, Kroger)
- Resolved complex claims by thoroughly investigating and analyzing claim details, policy information, and relevant documentation.
- Improved claim resolution efficiency by developing and implementing streamlined processes for handling cases.
- Supported team members in resolving challenging claims, fostering a collaborative work environment.
- Managed high-volume caseloads with accuracy and professionalism, ensuring timely resolution of claims.
Advanced Technical Support Representative
Sprint
03.2010 - 03.2013
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
Education
DIPLOMA -
DENVER SOUTH HIGH SCHOOL
BUSINESS MANAGEMENT -
LANGSTON UNIVERSITY
02.2003
Skills
- Payment Posting
- Claims Processing
- Fiscal Reporting
- Contract Preparation
- Network Diagnostics
- Data Recovery
- Virtualization Technologies
- Security Protocols
- Hardware Knowledge
- Customer Service
- Team Collaboration
- Critical Thinking
Activities
- Varsity Football coach for Sand Creek High in Colorado Springs for the 2019-2020 season.
- Varsity Football coach for George Washington high in Denver 2018-2019.
- Head football coach of the freshman team for Denver South High 2017-2018
- Head coach of the Northeast Cowboys youth football club 13-14yr 2014-2016.
- President of JEGNA Athletics Academy and Mentor for JEGNA Mentorship Program
- Assistant coach for the Athletics and Beyond National Team Colorado 7v7 team.
- Board and staff member for Athletics and Beyond http://www.athleticsandbeyond.com/ Athletics & Beyond is a resident led non-profit organization that is intrinsically designed to increase and expand the educational trajectories of Denver students at-risk for high school and college in completion.
References
References Available Upon Request
Certification
- Comp TIA Network+ Training - 40 Credit Hours - ACI Learning
- Comp TIA Security+ Training - 40 Credit Hours - ACI Learning
- CCNA 1 Training - 40 Credit Hours - ACI Learning
- CCNA 2 Training - 40 Credit Hours - ACI Learning
Websites
- https://www.credly.com/badges/22744abb-9b5e-4545-b1ee-a1ee723fbe9f/public_url
- https://www.credly.com/badges/16e1ee55-b9c3-4ba1-b118-b2f4d8a9b4a3/public_url
- https://www.credly.com/badges/71c385c5-23ac-44e4-9cd2-73618a6c313e/public_url
- https://www.credly.com/badges/f7759ac9-1536-4e2a-a1f9-b53cb12ba2d5/public_url
Timeline
Billing Specialist
UNFI, United Natural Foods
12.2022 - Current
SR ACCOUNTS RECEIVABLE ANALYST
IHS MARKIT
06.2019 - 10.2023
CLAIMS RESOLUTION ANALYST
ACOSTA SALES AND MARKETING
06.2014 - 05.2019
Advanced Technical Support Representative
Sprint
03.2010 - 03.2013
DIPLOMA -
DENVER SOUTH HIGH SCHOOL
BUSINESS MANAGEMENT -
LANGSTON UNIVERSITY