Jimesha Louie
Oklahoma City,Oklahoma
Summary
Dynamic Patient Service Representative with extensive experience at OU Health Science Center, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Proficient in Epic charting and committed to maintaining HIPAA compliance while delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
OU Health Science Center
Oklahoma City, OK
06.2025 - Current
- Responded to patient inquiries via phone and in-person with professionalism and care.
- Handled insurance verification processes to ensure coverage for patient services.
- Managed patient appointments by notifying providers of arrivals and ensuring timely service delivery.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Entered patient demographic data into electronic health record system to ensure accurate and up-to-date patient information.
- Scanned forms, identification, and insurance cards to maintain organized and accessible patient document folders.
Patient Services Representative
Integris Ortho Central
Oklahoma City, OK
09.2024 - 04.2025
- Welcomed patients during check-in to ensure a smooth arrival experience
- Verify all patients info checks off per EPIC charting system
- Scanned and organized relevant documents into charts to maintain accurate patient records
- FMLA or Work Comp paperwork processed and delivered to proper clinic
- Processed and applied payments for services to support financial operations of Integris Health System
Customer Specialist
CarMax
Ft. Wayne, IN
01.2024 - 07.2024
- Facilitated vehicle sales transactions to enhance customer satisfaction
- Processed vehicle titles to ensure timely transactions for customers
- Managed title handling processes to maintain compliance and accuracy
- Delivering an Iconic Experience
- Department of Motor Vehicle Customer Processing
Customer Service Representative
OptumRx
Oklahoma City
12.2014 - 08.2022
- Assist in home delivery prescription orders
- Explained pharmacy benefits for covered and non-covered medications to assist customers in understanding their options
- Contacted Primary Care Physicians for prescription renewals to ensure timely medication access for patients
- Processed overrides for rejected prescription claims at retail and local pharmacies to resolve issues and facilitate prescription fulfillment
Scheduler
Southwest Orthopedics & Reconstructive Specialist
Oklahoma City
03.2013 - 11.2014
- Scheduled new and established patient appointments to ensure timely access to care
- Coordinated satellite clinic appointments for three physicians, optimizing patient flow across locations
- Coordinated post-op appointments at the main clinic for two physicians
- Managed Oklahoma Health Care Authority/Soonercare eligibility to facilitate patient coverage
- Verified insurance coverage for patients
- Process proper paperwork in time for patient appointment
Education
Vocational - Medical Office Administration Assistant
Francis Tuttle Technology Center
Oklahoma City01-2013
Skills
- Electronic health records
- HIPAA compliance
- PHI verification
- Patient record management
- Accurate data entry
- Data entry proficiency
- Check-in coordination
- Appointment scheduling
- Epic charting system
- Front desk supervision
- Healthcare regulations
- Detail-oriented
- Communication skills
- Communication etiquette
Timeline
Patient Service Representative
OU Health Science Center
06.2025 - Current
Patient Services Representative
Integris Ortho Central
09.2024 - 04.2025
Customer Specialist
CarMax
01.2024 - 07.2024
Customer Service Representative
OptumRx
12.2014 - 08.2022
Scheduler
Southwest Orthopedics & Reconstructive Specialist
03.2013 - 11.2014
Vocational - Medical Office Administration Assistant
Francis Tuttle Technology Center