Jimmy J Castillo
HEB Grocery Store
San Antonio,TX
2
Languages
3
years of professional experience
Dedicate Bilingual Customer Service with over 10 years of experience in public-facing roles. Experienced Grocery Team Leader with a strong focus on customer service management, employee coaching, and process improvements. Known for enhancing operational efficiency and fostering teamwork to achieve high levels of customer satisfaction.
Dedicated professional with a background in bookkeeping and team leadership. Expertise in employee training, budget tracking, and task delegation. Committed to implementing process improvements that drive operational success and enhance team performance.
Work History
Grocery Team Leader
1 Year 9 Months- Led team in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on store policies, procedures, and safety protocols.
- Oversaw inventory management, maintaining optimal stock levels and reducing waste.
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed training materials to facilitate ongoing staff development and skill enhancement.
- Coordinated schedules to optimize staffing and improve service delivery.
Bookkeeping Administrative Assistant
2 Years 11 Months- Processed invoices and managed accounts payable, ensuring accuracy and timeliness.
- Maintained organized financial records, facilitating easy access for auditing purposes.
- Assisted in preparing monthly financial reports using accounting software.
- Supported budget tracking by updating expense logs and reconciling discrepancies.
- Trained new staff on bookkeeping practices and software usage, fostering a knowledgeable team environment.
- Responded to customer inquiries regarding billing and account issues, enhancing satisfaction.
Education
High School Diploma
Skills
Stock rotation
Task delegation
Merchandising strategies
Scheduling coordination
Employee coaching
Store layout
Customer service and assistance
Customer service management
Training and mentoring
Employee training
Complaint handling
Teamwork
Teamwork and collaboration
Accomplishments
- Collaborated with team of 10 in the development of Safety Training.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Achieved all task through effectively helping with clarity.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Grocery Team Leader
HEB Grocery Store
01.2025 - 2026Read More
Bookkeeping Administrative Assistant
HEB Grocery Store
02.2022 - 01.2025Read More
Luther Burbank High School
High School Diploma
Read More