Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jivana Smith

Garland,TX

Summary

Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Star Sleep & Wellness
Frisco, TX
04.2023 - 01.2024
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Checked patient insurance, demographic, and health history to keep information current.

Teaching Assistant

Primrose School Of Richardson
Richardson, TX
10.2022 - 03.2023
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Supervised children and participated with children in activities.
  • Monitored student progress by keeping detailed records of academic performance.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.

Customer Service Representative

Southwest Credit
Plano, TX
01.2022 - 10.2022
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Engaged in conversation with customers to understand needs, resolve issues and answer questions.
  • Updated databases with new and modified customer data.

Education

Bachelor of Science - Nursing

The University of Texas At Arlington
Arlington, TX
05-2026

Associate of Science - Nursing

Brookhaven College
Dallas, TX
05-2023

High School Diploma -

Smith High School
Carrollton, TX
05-2019

Skills

  • Spreadsheet Management
  • Medical Terminology
  • OSHA Compliance
  • HIPAA Compliance
  • EHR Software
  • Medical Insurance
  • Scheduling Appointments
  • Co-Payment Collection
  • Patient Callbacks
  • Appointment Confirmation

Timeline

Administrative Assistant

Star Sleep & Wellness
04.2023 - 01.2024

Teaching Assistant

Primrose School Of Richardson
10.2022 - 03.2023

Customer Service Representative

Southwest Credit
01.2022 - 10.2022

Bachelor of Science - Nursing

The University of Texas At Arlington

Associate of Science - Nursing

Brookhaven College

High School Diploma -

Smith High School
Jivana Smith