Jivana Smith
Garland,TX
Summary
Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Star Sleep & Wellness
Frisco , TX
2023.04 - 2024.01
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Checked patient insurance, demographic, and health history to keep information current.
Teaching Assistant
Primrose School Of Richardson
Richardson , TX
2022.10 - 2023.03
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Supervised children and participated with children in activities.
- Monitored student progress by keeping detailed records of academic performance.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
Customer Service Representative
Southwest Credit
Plano , TX
2022.01 - 2022.10
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Updated databases with new and modified customer data.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX2026-05
Associate of Science - Nursing
Brookhaven College
Dallas, TX2023-05
High School Diploma -
Smith High School
Carrollton, TX2019-05
Skills
- Spreadsheet Management
- Medical Terminology
- OSHA Compliance
- HIPAA Compliance
- EHR Software
- Medical Insurance
- Scheduling Appointments
- Co-Payment Collection
- Patient Callbacks
- Appointment Confirmation
Timeline
Administrative Assistant
Star Sleep & Wellness
2023.04 - 2024.01
Teaching Assistant
Primrose School Of Richardson
2022.10 - 2023.03
Customer Service Representative
Southwest Credit
2022.01 - 2022.10
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Science - Nursing
Brookhaven College
High School Diploma -
Smith High School
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