James "JJ" Jensen
Brooksville,FL
Summary
Proven Sales Consultant and Store Manager with a track record of elevating customer satisfaction and boosting sales revenue at Crystal Tractor & Equipment and Agricon Equipment of Lecanto. Expert in CRM and customer relationship building, adept at exceeding customer expectations through personalized service and strategic sales techniques.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Crystal Tractor & Equipment
05.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Service Writer
Crystal Tractor & Equipment
07.2023 - 04.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Sales Consultant
Crystal Tractor & Equipment
02.2022 - 06.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Store Manager
Agricon Equipment of Lecanto
06.2021 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Consultant
Gulf Coast Tractor
06.2014 - 05.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
Bachelor of Science - Special Education
University of South Florida
Tampa, FLSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Closing Techniques
- Sales Strategies
- Demonstrations
- Customer Relationship Building
- Customer Needs Assessment
- Exceeding Customer Expectations
- Honest and Dependable
Timeline
Sales Consultant
Crystal Tractor & Equipment
05.2024 - Current
Service Writer
Crystal Tractor & Equipment
07.2023 - 04.2024
Sales Consultant
Crystal Tractor & Equipment
02.2022 - 06.2023
Store Manager
Agricon Equipment of Lecanto
06.2021 - 10.2021
Sales Consultant
Gulf Coast Tractor
06.2014 - 05.2021
Bachelor of Science - Special Education
University of South Florida
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