Jo Cross
Round Rock
Summary
Dynamic customer service professional with a proven track record at Sears Logistics Services Inc., excelling in team leadership and problem-solving. Recognized for reducing customer complaints and enhancing satisfaction through effective communication and organizational skills. Proficient in Microsoft Excel, demonstrating integrity and a strong work ethic in fast-paced environments.
Professional and prepared for role, bringing diverse experience in customer service and logistics. Proven track record in managing ticketing systems, handling customer inquiries, and resolving issues efficiently. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Employers value reliability, excellent communication skills, and calm, approachable demeanor.
Overview
34
34
years of professional experience
Work History
Ticket Agent
Capital Area Transportation System (CARTS)
02.2017 - 05.2025
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Cashier
Goodwill
04.2014 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Shopper
Liquidation Channel
03.2014 - 01.2017
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Manager
Sears Logistics Services Inc.
02.1991 - 11.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
Education
No Degree - Gender Studies
El Centro College
Dallas, TX05-1970
High School Diploma -
James Madison High
Dallas, TX03-1967
Skills
- Customer Service-oriented
- Team leadership
- Team collaboration
- Organizational skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Work ethic and integrity
- Patience and empathy
- Cash handling
Timeline
Ticket Agent
Capital Area Transportation System (CARTS)
02.2017 - 05.2025
Cashier
Goodwill
04.2014 - 11.2014
Personal Shopper
Liquidation Channel
03.2014 - 01.2017
Customer Service Manager
Sears Logistics Services Inc.
02.1991 - 11.2013
No Degree - Gender Studies
El Centro College
High School Diploma -
James Madison High
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