Joan Connolly
Norwich,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wegmans Supermarket
Dickson City, PA
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Cashier
Turkey Hill
Matamoras, PA
09.2021 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Front of House Team Member
Stop And Shop Supermarket
Washingtonville, NY
03.2021 - 09.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
Secretarial Studies And Office Administration
Delaware Madison Chenango Boces
Norwich, NY07.2023
Skills
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- MS Office Proficiency
- Customer Retention Strategies
Timeline
Customer Service Associate
Wegmans Supermarket
03.2022 - 10.2022
Customer Service Cashier
Turkey Hill
09.2021 - 03.2022
Front of House Team Member
Stop And Shop Supermarket
03.2021 - 09.2021
Secretarial Studies And Office Administration
Delaware Madison Chenango Boces
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