Joan Segerson
East Greenwich,RI
Summary
Results-oriented Office Manager with a focus on operations management, customer service, and payment processing. Proven ability to maintain database accuracy and foster strong supplier relationships, ensuring efficient inventory control.
Overview
9
9
years of professional experience
Work History
Office Manager
Nippon American/dba Design Research Optics
East Greenwich, Rhode Island
12.2022 - 07.2026
- Oversaw daily operations to uphold high service delivery standards.
- Delivered exceptional customer service by addressing concerns and creating effective solutions.
- Assisted customers with payment processing and established payment plans for updates.
- Evaluated and authenticated return exchanges while managing applicable credits.
- Answered customers' questions about products, prices, and availability.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Developed and maintained strong relationships with key suppliers.
Personal Shopper
Instacart
Rochester, New York
01.2022 - 09.2022
- Navigated local stores efficiently to locate and select quality products.
- Recommended alternative products based on customer requests to improve shopping experience.
- Clarified order details with customers to enhance satisfaction.
- Ensured accurate item selection and packaging for smooth delivery processes.
- Bagged groceries carefully to preserve product quality and ensure organized delivery. to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within the local area.
Prepared Food/Catering Team Member
Wegmans Family Food Markets
Rochester, New York
09.2017 - 10.2021
- Prepared and arranged food items for catering events.
- Assisted customers in selecting menu options for special occasions.
- Provided excellent customer service by greeting guests warmly upon arrival.
- Maintained cleanliness and organization of catering stations and equipment.
- Followed all health and safety guidelines in food preparation areas.
- Followed proper sanitation procedures when handling food items.
Education
MBA - Marketing
Johnson & Wales University
Providence, RI08-2010
Bachelor of Science - Business Management
Bryant College
Smithfield, RI05-1993
Skills
- Operations management
- Customer service
- Payment processing
- Supplier management
- Inventory control
- Record keeping
Timeline
Office Manager
Nippon American/dba Design Research Optics
12.2022 - 07.2026
Personal Shopper
Instacart
01.2022 - 09.2022
Prepared Food/Catering Team Member
Wegmans Family Food Markets
09.2017 - 10.2021
MBA - Marketing
Johnson & Wales University
Bachelor of Science - Business Management
Bryant College