Joann Ennis
Schenectady
Summary
Dynamic District Manager with expertise in operational oversight, performance management, and client engagement. Proven ability to drive compliance and enhance customer satisfaction through strategic team building and effective marketing strategies.
Overview
15
15
years of professional experience
Work History
District Manager
Liberty Tax Service
Rotterdam
01.2011 - 04.2026
- Handled all personnel matters in the district, including recruitment, hiring, performance reviews, and disciplinary actions, to maintain a high-performing team.
- Oversaw operations across multiple tax service offices to ensure compliance and efficiency.
- Provided guidance and support to ensure all stores met their monthly targets.
- Developed and executed marketing strategies that enhanced client engagement.
District Manager
ICS plant specialty
Schenectady
04.2022 - 01.2024
- Designed attractive plant displays to enhance customer engagement and sales.
- Arranged merchandise with signage and appealing displays to drive customer sales and reduce overstock.
- Worked closely with management team to ensure proper product placement and pricing.
- Trained staff on plant care techniques and customer service skills to enhance customer satisfaction.
- Provided customer service by answering questions about plants, soil, and gardening supplies.
Education
High School Diploma -
Schalmont High School
Rotterdam06-1988
Skills
- Operational oversight
- Performance management
- Sales forecasting
- Marketing strategy
- Client engagement
- Client relations
- Team building
- Employee training
Timeline
District Manager
ICS plant specialty
04.2022 - 01.2024
District Manager
Liberty Tax Service
01.2011 - 04.2026
High School Diploma -
Schalmont High School