Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joann Zeitvogel

Rochester

Summary

Results-oriented Leader with extensive experience in enhancing customer experiences and fostering team collaboration. Committed to achieving strategic goals through training and development, ensuring operational excellence and increased sales performance.

Overview

18
18
years of professional experience

Work History

Sales Manager

Harbor Freight Tools USA
Rochester, NY
11.2024 - Current
  • Trained and mentored team members on product knowledge and customer engagement techniques.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Interviewed and hired employees according to team needs
  • Demonstrated ability to manage multiple tasks within the store in both sales and logistics

General Manager

LL Flooring
Rochester, NY
11.2021 - 10.2024
  • Set and implemented strategic goals and initiatives to align company with mission, values and vision.
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Provided exceptional customer experience to increase sales.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sephora Manager

JCPenney
Victor, NY
07.2019 - 11.2021
  • Directed store earnings by driving top-line sales
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Committed to delivering excellent customer service while working in a fast paced environment
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed daily operations including scheduling and budgeting to foster efficient and profitable operations

Area Manager

Payless ShoeSource Inc.
Rochester, NY
07.2008 - 06.2019
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised various locations, enforcing high-quality standards of operation while maintaining a high performing home store location.
  • Evaluated store performance metrics such as sales, profit margins, and customer satisfaction scores and implemented goals to achieve results
  • Recruited, interviewed and hired employees for the areas staffing needs and to provide top talent bench strength
  • Facilitated district meetings to communicate company initiatives

Education

Gates Chili
Rochester, NY

Skills

  • Team leadership
  • Customer service
  • Performance management
  • Training and development
  • Decision-making

Timeline

Sales Manager

Harbor Freight Tools USA
11.2024 - Current

General Manager

LL Flooring
11.2021 - 10.2024

Sephora Manager

JCPenney
07.2019 - 11.2021

Area Manager

Payless ShoeSource Inc.
07.2008 - 06.2019

Gates Chili