Joanna Argueta
Valley Stream,NY
Summary
Results-driven professional skilled in documentation, reporting, and problem-solving. Successfully managed front desk operations while training and mentoring staff, contributing to increased efficiency and enhanced patient satisfaction. Seeking to leverage organizational strengths to optimize office processes.
Overview
10
10
years of professional experience
Work History
Lead Receptionist
Nassau Open MRI
Westbury, NY
06.2021 - 02.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients, referring medical offices, and staff.
- Trained and mentored new employees on office procedures and software application, Lytec, to maintain operational consistency.
- Updated patients charts with corresponding billing codes of services done at facility.
- Created invoices for outside facilities requesting medical records.
- Assisted insurance verification processes, securing smooth billing procedures to increase accuracy and reduce denied claims.
Key Holder
Mystique Boutique
Rockville Centre, NY
12.2019 - 05.2021
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service protocols and inventory management.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Food Service Worker
Bagel Boss of Hewlett
Hewlett, NY
02.2016 - 11.2019
- Assisted in preparation and serving of meals, ensuring adherence to safety and sanitation guidelines.
- Managed inventory levels, performed stock checks, and reported shortages to supervisors.
- Resolved guest complaints promptly to enhance satisfaction and retention.
Education
Communications
Nassau Community College
Garden City, NYSkills
- Client relationship building
- Strong organization
- Office management
- Billing support
- Proficient in Lytec
- Patient reception management
Languages
Spanish
Limited Working
Timeline
Lead Receptionist
Nassau Open MRI
06.2021 - 02.2026
Key Holder
Mystique Boutique
12.2019 - 05.2021
Food Service Worker
Bagel Boss of Hewlett
02.2016 - 11.2019
Communications
Nassau Community College