Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joanna Contreras

El Paso,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager in Training

Insomnia Cookies
01.2020 - Current
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Oversaw activities of five-person team completing sales, disciplining and motivating employees to maximize performance.
  • Enhanced supervisory and leadership abilities by working closely with mentoring General Manager

Kitchen Crew Member

The Pizza Joint
06.2019 - 03.2020
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Restaurant Waitress

Sushi Zen (UTEP)
04.2019 - 03.2020
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.

Education

Associate of Applied Science - Business Management And Accounting Systems

Southwest University At El Paso
El Paso, TX
03.2023

Skills

  • Project Support
  • Training Procedures
  • Hiring and Training
  • Time Management
  • Money Handling
  • Critical Thinking
  • Microsoft Excel
  • Intuit QuickBooks Online

Certification

  • Food handlers
  • QuickBooks Online
  • Photoshop
  • Microsoft Excel

References

Jaime Maldonado

  • General Manager/New Store Opener of Insomnia Cookies
  • (915)630-1685

Priscilla Lopez

  • Head Server of Sushi Zen
  • (915)355-7671

Jesus Zuniga

  • Manager of Sushi Zen
  • (915)2589039

Timeline

Manager in Training

Insomnia Cookies
01.2020 - Current

Kitchen Crew Member

The Pizza Joint
06.2019 - 03.2020

Restaurant Waitress

Sushi Zen (UTEP)
04.2019 - 03.2020

Associate of Applied Science - Business Management And Accounting Systems

Southwest University At El Paso

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Joanna Contreras