- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Drawing and Painting
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Committed to improving personal fitness through regular participation in volleyball
- I participate in a variety of outdoor recreational activities
- Horseback Riding
- Playing Sports
- Running
- I like trying new recipes and food trends
Joanna De Vane
Manassas,VA
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean environment, consistently delivering high-quality service while managing multiple tasks efficiently. Committed to continuous improvement and client relationship building. Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's
02.2024 - 06.2024
- Worked front counter and prepared the restaurant for customers each morning.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Salon Professional
Hair Cuttery
05.2023 - 06.2024
- Managed inventory control processes, ensuring adequate stock levels of essential supplies while reducing waste and product shrinkage.
- Continued professional development by attending classes offered by Hair Cuttery to stay current on latest trends and improve techniques.
- Developed strong relationships with clients with negotiating better pricing on products while maintaining high-quality standards.
- Built a loyal clientele through excellent customer service and consistent performance in delivering desired results.
Crew Member
Tropical Smoothie Cafe
09.2021 - 06.2022
- Greeted customers politely, with a smile, and positive energy.
- Worked front counter, stocking, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Efficiently worked at a fast pace without causing errors.
Education
LPN Certificate - Nursing
ECPI University
Manassas, VA03-2026
High School Diploma -
Osbourn Park High School
Manassas, VA06-2023
Cosmetology School Certification - Cosmetology
Unity Reed High School
Manassas, VA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Problem-solving
- Cleaning
- Attention to detail
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Store opening and closing
- Valid Driver's license
- Performance improvement
Accomplishments
- Achieved 8-10 hair services in one day by completing each cut and color service with accuracy and efficiency.
- Documented and resolved an undesired hairstyle which led to satisfaction on customer's end.
- Kept composure and maintained patience during a high-demanding rush of a few hours at restaurant.
Certification
- Licensed Cosmetologist - May 2023
Interests
Extracurricular activities
Volleyball, Kickball, Art Clubs, Praise Dance
Timeline
Crew Member
Raising Cane's
02.2024 - 06.2024
Salon Professional
Hair Cuttery
05.2023 - 06.2024
Crew Member
Tropical Smoothie Cafe
09.2021 - 06.2022
LPN Certificate - Nursing
ECPI University
High School Diploma -
Osbourn Park High School
Cosmetology School Certification - Cosmetology
Unity Reed High School
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