JOANNA JEREZ
Tampa,FL
Summary
Seasoned Property Manager with more than 25 years of experience ensuring profitability and developing strong tenant relationships. Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues. History of excellence in relationship development. Expert ability to train employees. Proficient in Windows XP, Word, Excel, Outlook, Onesite, CRMIQ, Yardi, Rent Café, Knock, Realpage Pricing, and Gracehill classes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Property Manager
Highmark Residential/Brookfield Properties
Miramar, FL
08.2013 - 04.2026
- Daily oversight and operations of 300+ units
- Minimized vacancy periods by collaborating with pricing monthly calls, marketing initiatives, business plans and tenant outreach programs.
- Working closely with delinquency and landlord tenancy.
- Daily huddles with team for motivation. Also working closely with maintenance team to follow up on make ready units, and work orders.
- Working with Capex Projects and collecting bids.
- Yearly budget preparing, monthly variance, and monthly accruals. Paying monthly invoices and ensure timely payment.
- Continually maintained over 97% occupancy rate by offering exceptional customer service experience that resulted in tenant retention. For example; hosting monthly Resident Events.
- Supervise and manage on site team members, recruit, hire, and train all new personnel.
Property Manager
Elon Management
Miami, FL
09.2006 - 05.2013
- Developed and implemented strategies for tenant retention and satisfaction.
- Oversaw maintenance coordination, improving response times and service quality.
- Led budget preparation and financial reporting, enhancing operational efficiency.
- Negotiated vendor contracts, optimizing service delivery and cost management.
- Conducted regular property inspections, identifying areas for improvement and maintenance needs.
- Collaborated with marketing teams to enhance property visibility and attract new tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Leasing- Assistant Mgr -Property Mgr
Cardinal Realty Management
Miami, FL
12.1993 - 09.2006
- Managed tenant inquiries and provided exceptional customer service to enhance resident satisfaction.
- Coordinated property showings, effectively highlighting features to prospective tenants.
- Assisted in preparing lease agreements and ensuring compliance with legal requirements.
- Maintained accurate records of lease applications and tenant communications for streamlined operations.
- Trained new leasing staff on operational procedures and best practices for tenant relations.
Education
Business Management -
Bauder College
01.1993
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Tenant relations
- Staff management
- Leasing and sales
- Eviction procedures
- Notary
- Tenant and eviction laws
- Fair housing mandates
- Vendor management
Certification
- Certified- CAM Certification
Timeline
Property Manager
Highmark Residential/Brookfield Properties
08.2013 - 04.2026
Property Manager
Elon Management
09.2006 - 05.2013
Leasing- Assistant Mgr -Property Mgr
Cardinal Realty Management
12.1993 - 09.2006
Business Management -
Bauder College