Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Hobbies and Interests
Timeline
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Joanna Stein
Open To Work
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Joanna Stein

Brunswick,ME

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Service CoordinatorProject ManagerCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Brunswick, ME
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off

Summary

Accomplished project manager with a proven ability to enhance organizational effectiveness through strategic planning and execution. Adept at managing editorial and digital projects, ensuring alignment with client expectations while maintaining a focus on quality and efficiency.

Overview

9
9
years of professional experience

Work History

Service Coordinator

Aging Excellence
11.2025 - Current
  • Facilitated resolution of client concerns through effective communication with service providers.
  • Coordinated email and phone communications to deliver timely responses and effective solutions.
  • Managed incoming customer calls and inquiries about services to ensure accurate information delivery.
  • Executed office management and scheduling procedures to enhance organizational effectiveness

PMO Project Manager

Aptara
08.2023 - 03.2025
  • Coordinated multiple projects with competing deadlines for Savvas, including SuccessMaker Reading, SuccessMaker Math, Rubicon, MathUp, and MyView MyFoundations, ensuring timely delivery.
  • Developed and maintained project plans, timelines, and budgets, aligning resources to project goals.
  • Led regular meetings to communicate project status and proactively address challenges, fostering team collaboration.
  • Utilized strong communication skills to meet critical deadlines effectively.
  • Monitored schedules in Smartsheet and tracked Jira tickets for task completion.

Production Editor II

KnowledgeWorks Global Ltd.
10.2021 - 12.2022
  • Collaborated with top client to produce twelve articles monthly for New England Journal of Medicine Evidence and five articles monthly for NEJM Catalyst.
  • Managed online medical publications, ensuring compliance with style guidelines and editorial policies to uphold publication integrity.
  • Reviewed and edited articles through multiple stages for design, content, and style consistency.
  • Ensured high quality and excellence in each published article by overseeing editorial processes.
  • Supervised freelancers in copyediting and proofreading to consistently meet publication standards.
  • Coordinated email correspondence and schedule maintenance with clients, authors, and freelancers.
  • Conducted assessments of vendor performance and service quality to inform decision-making and enhance editorial processes.

Digital Project Manager

Straive
08.2019 - 10.2021
  • Contributed to digital backlist conversion and accessibility update project for top client Pearson, enhancing client satisfaction and project outcomes.
  • Created and managed project timelines and schedules for multiple project stages and participants, to ensure that projects were completed on time.
  • Facilitated dialogue among all project stakeholders, including international composition teams and key contacts at Pearson, ensuring smooth transitions between project stages.
  • Managed diverse supplier teams and implemented custom client processes and style workflows, delivering high-quality products that met client specifications.

Textbook Project Manager

Straive
05.2017 - 08.2019
  • Managed print and digital textbook production for top client Pearson, hiring and coordinating copyeditors, proofreaders, and indexers while assessing work and providing feedback grounded in Typecoding, CMOS, APA, and AP styles.
  • Designed and implemented workflows for authors, copyeditors, art houses, permissions groups, alt text writers, proofreaders, and composition teams to streamline project processes.
  • Reviewed and consolidated input from project contributors, analyzing textbook designs and page proofs against manuscripts to ensure stylistic consistency.

Education

Bachelor of Science - Communication

Liberty University
Lynchburg, VA
01-2005

Skills

  • Project management
  • Customer relationship management
  • Office management
  • Schedule coordination
  • Milestone tracking
  • Process management
  • Workflow optimization
  • Document management
  • Microsoft Office expert
  • Time management
  • Task prioritization
  • Problem solving
  • Analytical thinking
  • Effective communication
  • Communication facilitation
  • Adaptability to change
  • Analytical thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests

  • Pottery
  • Painting
  • Sewing
  • Swimming
  • Camping
  • Gaming
  • Audio Books
  • Animals

Timeline

Service Coordinator

Aging Excellence
11.2025 - Current

PMO Project Manager

Aptara
08.2023 - 03.2025

Production Editor II

KnowledgeWorks Global Ltd.
10.2021 - 12.2022

Digital Project Manager

Straive
08.2019 - 10.2021

Textbook Project Manager

Straive
05.2017 - 08.2019

Bachelor of Science - Communication

Liberty University

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Joanna Stein