Joanna Villa
Bakersfield,CA
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Rancho Grande Restaurant
Bakersfield, Ca
01.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
Sever
Maggie’s sunrise cafe
Bakersfield
04.2020 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Sever/Bartender
Don perico
Bakersfield
01.2012 - 04.2016
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
West High School
Bakersfield, CA06-2005
Skills
- Menu Memorization
- Bar restocking
- Food Service
- Mixology
- Food Running
- Payment Processing
- Professional Appearance
- Customer service expertise
- Courteous
- Fluency in Spanish
Timeline
Sever
Maggie’s sunrise cafe
04.2020 - 06.2023
Server
Rancho Grande Restaurant
01.2020 - Current
Sever/Bartender
Don perico
01.2012 - 04.2016
High School Diploma -
West High School