Joanna Tuanqui Vazquez
San Diego,CA
Summary
Dedicated and experience care coordinator with a background in hospitality, combining 2.5 years of mobile physician group coordination at Landmark Health with 14 years of customer-focused roles at the Catamaran Resort. Proven track record of effective patient care coordination, ensuring HIPAA compliance, and maintaining accurate medical documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Landmark Health - Optum
12.2021 - Current
- Coordinate care for patients, including scheduling appointments and collaborating with healthcare professionals to ensure continuity of care.
- Utilize electronic medical records systems to document patients interactions, update medical information, and track care plans.
- Facilitate communication between patients, caregivers, and healthcare professionals to optimize patient outcomes.
- Maintain compliance with HIPAA regulations, including handling sensitive patient information, requesting records, uploading consents, and managing fax transmissions.
Server and Bartender
Evans Hotels - Catamaran Resort
07.2013 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Worked with POS system to place orders, manage bills, and obtained cash bank and stocked service bar to prepare for operation.
- Adept at managing a fast paced bar and serving a large number of patrons with precision and speed.
Spa Receptionist
Evans Hotels - Catamaran Resort
07.2007 - 07.2013
- Managed front desk operations, including scheduling appointment scheduling, check-ins, and customer inquiries.
- Coordinated spa services and ensured a seamless and enjoyable experience for guests.
- Handled billing and payment processing, maintaining accuracy and confidentiality.
Education
Bachelor of Arts - Kinesiology
San Diego State University
San Diego, CA06.2009
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Medical Terminology
- Patient documentation
- Schedule Coordination
- Verbal and written communication
Certification
Medical Office Receptionist Certification
Nurse Assistant Certification
Yoga Sculpt Certification
Timeline
Patient Care Coordinator
Landmark Health - Optum
12.2021 - Current
Server and Bartender
Evans Hotels - Catamaran Resort
07.2013 - 10.2021
Spa Receptionist
Evans Hotels - Catamaran Resort
07.2007 - 07.2013
Bachelor of Arts - Kinesiology
San Diego State University
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