JoAnne Bockin
MONDOVI,WI
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Hometown pharmacy- Mondovi
Mondovi, Wisconsin
12.2023 - Current
- Processed prescriptions and prepared medication orders at Hometown Pharmacy Mondovi.
- Counted, measured, and labeled medications for pharmacist verification.
- Verified medication details and followed pharmacy safety procedures.
- Entered prescription data and updated patient records accurately.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Answered phone calls and relayed refill requests to pharmacists.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Managed inventory, restocked shelves, and organized pharmacy supplies.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Provided education materials about medications to patients upon request.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Waitress
4 Kegs Saloon
Mondovi, WI
07.2025 - 08.2026
- Greeted guests and guided seating in busy saloon dining room.
- Took food and drink orders for bar and table service.
- Served beverages, appetizers, and entrees with prompt, friendly attention.
- Processed tabs using POS register and handled cash payments.
- Refilled drinks and checked guest needs throughout meal service.
- Coordinated with kitchen and bartenders on order timing and accuracy.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Daycare owner
Self employed
Mondovi
07.2016 - 12.2023
- Managed daily daycare operations for self-employed child care center.
- Supervised children's safety, supervision, and behavior throughout daily routines.
- Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
- Planned age-appropriate activities, playtime, and learning schedules.
- Established and enforced modern educational standards to support student needs.
- Communicated with parents about children's needs, progress, and concerns.
- Worked closely with families from diverse backgrounds in order to meet individual needs of each child.
- Attended meetings with parents or guardians to discuss their child's progress.
Education
Durand High School
Durand, WISome College (No Degree) - Spanish
University of Wisconsin Platteville
Platteville, WISkills
- Prescription filling
- Patient record management
- Pharmacy record management
- Regulatory adherence
- FDA compliance
- Labeling accuracy
- Quality control
- Ordering and stocking medications
- Customer support
- Dispute resolution
- Team collaboration
- Detail orientation
- Time management
Timeline
Waitress
4 Kegs Saloon
07.2025 - 08.2026
Pharmacy Technician
Hometown pharmacy- Mondovi
12.2023 - Current
Daycare owner
Self employed
07.2016 - 12.2023
Durand High School
Some College (No Degree) - Spanish
University of Wisconsin Platteville