JOANNE GARCIA
Tucson,AZ
Summary
Detail-oriented Cashier with hands-on experience in POS operations, payment processing, and cash drawer balancing. Proven track record in customer service and returns processing, ensuring efficient checkout. Experienced in handling cash, card, and mobile payments, contributing to smooth transactions and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Rios Ace Hardware Store
Tucson, Arizona
06.2022 - 09.2026
- Processed cash, card, and mobile payments through point-of-sale systems at hardware checkout.
- Greeted shoppers, answered questions about tools, paint, and home repair products, and coordinated with knowledgeable staff when necessary to enhance customer assistance.
- Scanned items and checked pricing, discounts, and sales promotions during checkout.
- Handled returns, exchanges, and refunds in line with store policies and customer service standards.
- Processed sales for companies that had accounts at our store.
- Assisted customers with key cutting, special orders, and item location throughout store.
- Ensured availability of spray paints, batteries, and candy supplies by managing orders and organizing displays.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Supported management by executing various tasks that streamlined store operations and improved overall efficiency.
- Restocked paint shelves, batteries, and candy to maintain product availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, popcorn machine.
- Issued receipts, refunds, credits or change due to customers.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers. all employees were equipped with radios , for better floor customer service. wrote special orders from customers , if we didn't have the item in store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Promoted loyalty programs through direct customer engagement, enhancing customer retention and sales potential.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase spray paint products.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Counted money in my cash drawers at the beginning of shifts & end to ensure amounts were correct.
- Printed out sales tags , did updates on merchandize on the regester, to keep up with quinties of certian items.
Education
High School Diploma -
STEWART INDIAN SCHOOL
STEWART, NV05-1980
Skills
- Point-of-sale operation
- Payment management
- Sales transactions
- Credit and cash transactions
- Cash drawer management
- Returns management
- Age verification checks
- Customer service
Timeline
Cashier
Rios Ace Hardware Store
06.2022 - 09.2026
High School Diploma -
STEWART INDIAN SCHOOL