Joanne Ligon
Washington
Summary
As a highly accomplished health service professional, I bring over 15 years of medical management experience coupled with business to business sales within the healthcare industry. A strategic thinker and a passion for healthcare, I consistently exceed sales and profitability targets by going above and beyond expectations. My self-motivated approach, along with my adeptness at influencing, developing and maintaining strategic business relationships, positions me to be a pivotal asset to any organization seeking to enhance its service delivery and market presence.
Overview
23
23
years of professional experience
Work History
Regional Account Executive
Walgreens Specialty Pharmacy
02.2022 - Current
- Increased specialty sales by building and maintaining strong relationships with key targets and accounts.
- Disease State Focus: Neurology, Oncology, Organ Transplant and Pulmonary.
- Developed tailored solutions for providers, resulting in increased customer and patient satisfaction and retention in specialty prescription sales.
- Collaborated with cross-functional teams at Central fill to ensure seamless onboarding of new customers and established fills.
- Educate providers and staff on the services that we offer that differentiate ourselves from our competition.
Physician Liaison Manager
Miller Vein
04.2021 - 01.2022
- Manage and coach a team of Physician Liaisons to help increase the awareness of venous reflux disease with potential referring physicians in the Metro Detroit region.
- Increased program outreach by building strong relationships with Physicians in the community.
- Improved program effectiveness by implementing strategic process improvements with EMR and Salesforce systems.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving continued referral base.
- Conduct presentations and educational events with potential referring physician groups.
District Sales Manager
Allure Medical Spa
09.2015 - 06.2020
- Lead and manage a team of 5 Physician Liaisons- Michigan, South Carolina and Florida.
- Organized regional meetings and provided training on new treatments and products, as well as, develop quarterly business plan with key performance indicators to drive referrals and increase referral base.
- Areas of expertise: non surgical fat reduction, dermatology, injectables, aesthetics, plastic surgery, vascular, and Hormone Replacement Therapy.
- Provided expert advise and direction to team members for professional development.
- Achieved assigned quota and goals while meeting all sales objectives which lead to a 18% lift in referrals year over year.
- Coordinate and execute educational programs for referring physicians focused on technical aspects of treatment options, indications and qualifications.
- Managed a defined territory in Metro Detroit and established a large physician base through cold calling, lunch and learns and market research.
- Utilized Salesforce as the CRM software.
Practice Manager
Allure Medical Spa
11.2012 - 09.2015
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Communicated company objectives through regular correspondence and scheduled status updates.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and customer satisfaction.
- Educated patients on procedures and services offered to increase product awareness and enhance sales.
- Operated the front office with customer satisfaction being the driving force. Engaged with both patients and staff to ensure expectations were exceeded.
Office Manager
Troy Cardiology
06.2002 - 10.2011
- Responsible for clinical and non clinical aspects of the day to day operations. Financial performance of the revenue cycle as well as medical service activities and personnel.
Education
Master of Science - Health Service Administration
Central Michigan University
Central Michigan12.2009
Bachelor of Arts - Marketing And Advertising Promotion
Davenport University
Warren, MI05.2005
Skills
- Business Development and Planning
- Product and Service Sales
- Territory Management
- Proficient in Salesforce
- Sales Leadership
- Strategic Selling Process
Timeline
Regional Account Executive
Walgreens Specialty Pharmacy
02.2022 - Current
Physician Liaison Manager
Miller Vein
04.2021 - 01.2022
District Sales Manager
Allure Medical Spa
09.2015 - 06.2020
Practice Manager
Allure Medical Spa
11.2012 - 09.2015
Office Manager
Troy Cardiology
06.2002 - 10.2011
Master of Science - Health Service Administration
Central Michigan University
Bachelor of Arts - Marketing And Advertising Promotion
Davenport University
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