Joanne Passamonti
Quincy,MA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin Donuts
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Stored food in designated containers and storage areas to prevent spoilage.
Crew Member Team Leader
Dunkin' Donuts
12.2019 - 05.2022
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
Diploma - General Studies
South Boston High School
South Boston MA 06.1985
Skills
- Sales Reporting
- Staff Training
- Safety Processes
- Daily Workflows
Timeline
Crew Member Team Leader
Dunkin' Donuts
12.2019 - 05.2022
Shift Leader
Dunkin Donuts
Diploma - General Studies
South Boston High School
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