Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olga Brambila

San Jose,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Shift Leader

McDonald's Restaurant
Concord, CA
01.2024 - 01.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Manager

Cinnabon Bakery
Milpitas, CA
01.2001 - 01.2008
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

High School Diploma -

U De G
Guadalajara
06-1993

Skills

  • Equipment Troubleshooting
  • Production Reporting
  • Operations Support
  • Customer Service Management
  • Sales expertise
  • Staff Development
  • Shift Scheduling
  • Employee Attendance Monitoring
  • Drawer Assignments
  • Staff Supervision
  • Sales Reporting
  • Inventory Counts
  • Team Leadership
  • Employee Scheduling
  • Cash Handling
  • Client Service
  • Training Assistance
  • Complaint resolution
  • Sales and Upselling
  • Positive Attitude
  • POS Deletions
  • Problem-Solving
  • Flexible Schedule
  • Shift checklists

Languages

English
Elementary
Spanish
Professional

Timeline

Shift Leader

McDonald's Restaurant
01.2024 - 01.2024

Manager

Cinnabon Bakery
01.2001 - 01.2008

High School Diploma -

U De G
Olga Brambila