Jocelyn Contreras
Jurupa Valley, Riverside ,CA
Summary
Dynamic Guest Service Representative with a proven track record at Nothing Bundt Cakes, excelling in customer service and complaint resolution. Known for fostering guest loyalty through active listening and creating welcoming environments. Skilled in cash handling and data entry, contributing to increased repeat business and high satisfaction rates.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
10.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma - English And
Marina High School
Huntington Beach, CA06.2022
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Product sales
- Complaint handling
- Data entry
- Cash handling experience
- Active listening
- Teamwork and collaboration
- Guest errands
- Teamwork
- Time management
- Professionalism
Accomplishments
Receive weekly customer reviews
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Nothing Bundt Cakes
10.2023 - Current
High School Diploma - English And
Marina High School
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