Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Jocelyn Gonzalez

Houston,TX

Summary

Dynamic customer service professional with experience at McDonald's, excelling in order processing and cash handling. Proven ability to foster strong customer relationships and resolve issues effectively, ensuring high satisfaction levels. Skilled in food safety and team collaboration, consistently contributing to a positive dining experience in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Crew Member

Mcdonalds
Houston, TX
12.2023 - Current
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Wiped down tables and equipment, swept and refilled stock.
  • Restocked kitchen supplies including food products and utensils.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Informed customers about daily specials in an engaging manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed and polished counters to remove debris and food.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Checked expiration dates on all products before serving them to customers.

CSR

Pizza Hut
Houston, TX
05.2022 - 04.2023
  • Developed strong customer relationships to encourage repeat business.
  • Supported sales team members to drive growth and development.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Provided customer service support to customers over the phone and by email.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Arts -

San Jancinto Community College
Pasadena, TX
05-2026

High School Diploma -

Pasadena Highschool
Pasadena, TX
05-2024

Skills

  • Customer service
  • Order processing
  • Cash handling
  • Sales support
  • Inventory management
  • Food safety
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Listening skills
  • Food handling and sanitization
  • Cash drawer management
  • Willingness to learn
  • Resilience and persistence
  • Workplace efficiency
  • Managing orders and deliveries
  • Coffee and tea service
  • Waste reduction
  • Problem-solving
  • Drive-thru operations
  • Soda syrup replacement
  • Problem-solving abilities
  • Issue resolution
  • Salesmanship

Affiliations

  • Softball
  • Basketball
  • Theater
  • Reading

Accomplishments

  • I exceeded well in school with working and being in all those clubs after school that i still made and graduated with The Honor Society.
  • As well as being in some early courses for college that i should get my associates as soon as possible.

Languages

English
Professional
Spanish
Limited

Timeline

Crew Member

Mcdonalds
12.2023 - Current

CSR

Pizza Hut
05.2022 - 04.2023

Associate of Arts -

San Jancinto Community College

High School Diploma -

Pasadena Highschool

Similar Profiles

CREATE PROFILE
Jocelyn Gonzalez
Want your own profile? Build for free at Resume-Now.com