Jocelyn Smith
St. Petersburg,FL
Summary
Results-driven professional with expertise in employee training, time management, and team building. Successfully supervised teams to enhance productivity and ensure high-quality customer interactions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Leader
Tijuana Flats
St. Petersburg, Florida
06.2022 - Current
- Assisted in training new employees on shift operations.
- Maintained cleanliness and organization of the dining area and kitchen.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Processed customer transactions efficiently at a fast-paced retail environment.
Babysitter
Care.com Inc
St. Petersburg, Florida
01.2021 - Current
- Supervised children's activities and ensured safe play environments.
- Prepared nutritious meals and snacks for children in care.
- Communicated regularly with parents about children's progress and concerns.
- Provided first aid when necessary and maintained a safe environment.
Camp Counselor
Signature Sports Camps
St. Petersburg , FL
07.2025 - 07.2025
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Assisted in planning weekly schedules to maximize camper participation.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
Lacrosse Referee
TWLO
Tampa , FL
05.2024 - 07.2025
- Officiated youth and adult lacrosse games, ensuring fair play and adherence to rules.
- Enforced safety protocols during matches to maintain a secure playing environment.
- Collaborated with fellow referees to coordinate game flow and address on-field issues.
Restaurant Hostess
Snappers Sea Grill
St. Petersburg, Florida
11.2021 - 02.2025
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to ensure efficient seating flow.
- Provided guests with menus and informed them of daily specials.
Girls Lacrosse Coach
St. Petersburg Lacrosse Company
St. Petersburg, Florida
02.2021 - 05.2024
- Developed practice plans to enhance player skills and teamwork.
- Conducted individual assessments to identify player strengths and areas for improvement.
- Collaborated with parents to address player concerns and enhance communication.
Education
Bachelors - Business
Iona University
New Rochelle, NY05-2028
High School Diploma -
St. Petersburg Catholic High School
St. Petersburg, FL05-2024
Skills
- Customer service
- Employee training
- Team building
- Time management
- Conflict resolution
- Project management
- Positive attitude
- Strong verbal and written communication
Affiliations
- Division 1 Women's Lacrosse Student Athlete
Accomplishments
- Deans list 2024-2025
- Academic All American 2024
References
References available upon request.
Timeline
Camp Counselor
Signature Sports Camps
07.2025 - 07.2025
Lacrosse Referee
TWLO
05.2024 - 07.2025
Shift Leader
Tijuana Flats
06.2022 - Current
Restaurant Hostess
Snappers Sea Grill
11.2021 - 02.2025
Girls Lacrosse Coach
St. Petersburg Lacrosse Company
02.2021 - 05.2024
Babysitter
Care.com Inc
01.2021 - Current
Bachelors - Business
Iona University
High School Diploma -
St. Petersburg Catholic High School
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