Jocelyne Cardenas
Moses Lake,WA
Summary
Proven leader in any work environment, with the ability to adapt to any changes and learn material efficiently and in a timely manner. Fluent in both Spanish and English and posses the skill of great communication in any customer service position. Organized, professional, and motivated.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Tacos El Rey Espresso
03.2023 - 10.2024
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Sales Associate
Ross Dress for Less
03.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier Team Leader
McDonald's
09.2021 - 03.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Learning the importance of perfecting the act of multitasking in order to accomplish all quotas for the day, quickly and efficiently.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
Education
Big Bend Community College
2024
Skills
- Cleanliness Maintenance
- Self Motivated
- Staff Motivation
- Scheduling Coordination
- Inventory controls
- Bilingual
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Tacos El Rey Espresso
03.2023 - 10.2024
Sales Associate
Ross Dress for Less
03.2022 - 06.2023
Cashier Team Leader
McDonald's
09.2021 - 03.2022
Big Bend Community College
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