Jodi Lopez
Rio Grande Cy
Summary
Dedicated front desk receptionist skilled in managing patient flow and ensuring compliance with healthcare regulations. Proficient in medical documentation and appointment scheduling, with a strong focus on delivering exceptional customer service.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
Guerra family dentistry
Rio Grande City
04.2025 - Current
- Welcomed patients with warmth and efficiency, fostering a positive first impression.
- Managed appointment scheduling using dental practice management software.
- Verified patient insurance information and collected co-payments before visits.
- Ensured a clean and organized reception area for patient comfort.
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Assisted patients in filling out necessary forms and documentation.
- Upheld patient record confidentiality, ensuring compliance with regulations and enhancing trust.
- Addressed customer complaints promptly, following established protocols to ensure satisfaction.
- Signed for packages, recorded deliveries, and distributed to personnel.
Medical Assistant Intern
Doctors Clinic of Rio Grande City
Rio Grande City
02.2022 - 03.2022
- Recorded patient histories and vital signs for accurate medical documentation.
- Prepared examination rooms, ensuring cleanliness and organized medical supplies for efficient patient flow.
- Supported administrative tasks such as filing patient records and updating databases.
- Collected specimens for lab testing and performed basic laboratory tests under physician or medical technologist supervision to support accurate diagnostics.
- Performed patient intake duties, including taking vital signs and medical histories.
- Administered prescribed injections or medications, ensuring patient comfort and adherence to treatment plans.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant Intern
Pediatric Care Center
Rio Grande City
06.2021 - 07.2021
- Administered prescribed injections and medications, ensuring patient safety and adherence to treatment plans.
- Executed patient intake duties, accurately taking vital signs and medical histories for comprehensive patient records.
- Recorded patient histories and vital signs for accurate medical documentation.
- Scheduled appointments and managed patient flow within the clinic effectively.
- Escorted patients to examination rooms and prepared for physician exams.
- Performed routine dipstick, vision and hearing tests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared examination rooms with necessary instruments and supplies.
- Collaborated with team members to streamline workflow and elevate patient care experience.
Education
Bachelor of Applied Technology - Medical And Health Service Management
South Texas College
McAllen, TX05-2025
Associate of Applied Science - Medical Assistant
South Texas College
McAllen, TX05-2022
Certificate - Medical Office Specialist
South Texas College
McAllen, TX05-2021
Skills
- Appointment scheduling
- Medical documentation
- Medical billing
- Healthcare compliance
- Clinical teamwork
- Customer service
- Patient care
Certification
CPR
Timeline
Front Desk Receptionist
Guerra family dentistry
04.2025 - Current
Medical Assistant Intern
Doctors Clinic of Rio Grande City
02.2022 - 03.2022
Medical Assistant Intern
Pediatric Care Center
06.2021 - 07.2021
Bachelor of Applied Technology - Medical And Health Service Management
South Texas College
Associate of Applied Science - Medical Assistant
South Texas College
Certificate - Medical Office Specialist
South Texas College