Jodi Munn
Bloomington,IN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Shipt
Texas
05.2020 - 02.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Managed timely and effective replacement of damaged or missing products
Assistant Director
Premiere Cinema Corp.
Houston, TX
11.2017 - 03.2020
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Trained and mentored new employees on industry practices and business operations.
Education
Certification - Medical Assisting
Pima Medical Institute
Houston, TX04.2018
No Degree - Medical Assisting
CHCP College of Health Care Professionals
Houston, TX02.2020
High School Diploma -
Pittsburg High School
Pittsburg, TX06.1992
Skills
- Stocking and Replenishing
- Report Creation
- Business Development Understanding
- Senior Leadership Support
- Value-Based Programs
- Socialization Techniques
- Anticipating Customer Needs
- Enrollment Requirements
- Problem-Solving
- Internal and External Communications
- Prioritization
Medical Training
I have attended College and Health Care School to obtain medical career. I have a background in the medical field as an EMT and medical office. I had CPR training and plan to recertify. I have vein puncture and monitoring skills.
Timeline
Customer Service Representative
Shipt
05.2020 - 02.2023
Assistant Director
Premiere Cinema Corp.
11.2017 - 03.2020
Certification - Medical Assisting
Pima Medical Institute
No Degree - Medical Assisting
CHCP College of Health Care Professionals
High School Diploma -
Pittsburg High School