Jody Mets
Macomb,MI
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
28
28
years of professional experience
Work History
Office Manager
A1 Restaurant Equipment
01.2018 - Current
- Greet and assist customers with finding products
- Clean, photograph, and list equipment for sale online
- File paperwork
- Advertise equipment
- Bills and banking
Server/Bartender
Gino Surfs
05.2012 - 01.2018
- Increased number of regular customers by building rapport with new customers and providing the highest quality of service
- Took food orders from guest and recommended pairing beverages
- Memorized food and drink menu as well as specialty drinks
Owner/Operator
Swept Away Cleaning Services
07.2023 - Current
- **Managed scheduling and logistics for cleaning crews to optimize service delivery efficiency.**
- **Conducted quality assurance inspections to ensure adherence to company cleaning standards and client expectations.**
- **Developed relationships with clients, resulting in repeat business and increased customer satisfaction ratings.**
Retail Associate
Hobby Lobby
09.2014 - 02.2015
- Assisted with inventory, including receiving and stocking merchandise
- Greet customers in a welcoming manner
- Served customers by helping them select/find merchandise
- Processed payments with cash, checks, or credit cards
Residential House Cleaner
Two Clean Chicks
03.1998 - 2014
- Sanitize houses before and after moves
- Provide excellent house cleaning and maid services to clients
- Clean and sanitize bathrooms, bedrooms, living area
- Wash and fold laundry
Education
High School - General
L’Anse Creuse High School
Harrison Township, MI08.1994
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Operations oversight
- Payroll processing
- Business operations management
- Client relationship management
Timeline
Owner/Operator
Swept Away Cleaning Services
07.2023 - Current
Office Manager
A1 Restaurant Equipment
01.2018 - Current
Retail Associate
Hobby Lobby
09.2014 - 02.2015
Server/Bartender
Gino Surfs
05.2012 - 01.2018
Residential House Cleaner
Two Clean Chicks
03.1998 - 2014
High School - General
L’Anse Creuse High School