Joe Garcia

• Greeted and seated guests in a welcoming manner.
• Took food and drink orders accurately from customers.
• Delivered meals promptly to ensure guest satisfaction.

• Provided fast and accurate service to large parties.

• Accurately receive and exchange money.

• Managed daily operations of fuel and convenience store services.
• Supervised and trained staff on customer service and safety protocols.
• Controlled inventory levels, ensuring product availability and organization.

• Worked with high conflict customers and practice proper de-escalation protocols.

• Document daily activities and tasks

• Implemented promotional strategies to enhance customer engagement and sales.
• Monitored compliance with health, safety, and environmental regulations.
• Resolved customer complaints promptly to maintain service quality standards.
• Managing financial transactions such as deposits, refunds, credits.
• Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
• Training new employees on safety protocols and operational processes related to running a gas station.
• Maintaining accurate records of fuel and other store inventory levels.
• Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
• Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
• Enforcing company policies related to employee conduct or personal hygiene standards.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed table assignments and ensured timely service for guests.
• Collaborated with kitchen staff to coordinate food orders efficiently.
• Maintained cleanliness and organization of dining area and service stations.
• Processed customer payments accurately using point-of-sale system.
• Upsold menu items to increase sales and enhance guest satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided exceptional service to high volume of daily customers.
• Took orders from customers accurately and in a timely manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Cleaned tables and chairs to prepare dining area for next customers.
• Assisted in training new servers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Followed health safety guidelines when preparing and serving food products.
• Checked food before serving it to customers.
• Greeted guests and provided menus.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Prepared drinks according to standard recipes.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Filled condiments and napkin containers during slack periods.