Hi, I’m
Joel Abraham
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
1
Certification
Work History
Paramount Management & RealtyPhoenix, AZ
Realtor
08.2020 - Current
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Best Western Hotels & ResortsPhoenix, AZ
Universal Customer Care - French
06.2020 - 06.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Best Western Hotels & ResortsPhoenix, AZ
Customer Care Resolution Lead
12.2018 - 03.2020
Job overview
- As a first contact resolution, I was responsible to guide Reservations and Rewards representatives through policies and procedures.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Worked closely with Marketing on promotions and offers.
Best Western Hotels & ResortsPhoenix, AZ
Seasonal Customer Care Supervisor
04.2019 - 08.2019
Job overview
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Monitored compliance risks while adhering to safety protocols.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Best Western Hotels & ResortsPhoenix, AZ
Sr. French Customer Care
03.2017 - 12.2018
Job overview
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Rio Salado Community College, Phoenix, AZ
GED
05.2018
Skills
- Buyer and Seller Representation
- Real Estate Industry Understanding
- Social Media Platforms
- Service-Orientation
- Problem Solving
- Learn and apply quickly
- Effective written and communication skills
- Organization and coordination skills
- Multitasking
- Multilingualism
Certification
- Licensed Realtor - August 2020
- Certified Business/Management Consultant - September 2021
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Realtor
Paramount Management & Realty
08.2020 - Current
Universal Customer Care - French
Best Western Hotels & Resorts
06.2020 - 06.2022
Seasonal Customer Care Supervisor
Best Western Hotels & Resorts
04.2019 - 08.2019
Customer Care Resolution Lead
Best Western Hotels & Resorts
12.2018 - 03.2020
Sr. French Customer Care
Best Western Hotels & Resorts
03.2017 - 12.2018
Rio Salado Community College
GED
- Licensed Realtor - August 2020
- Certified Business/Management Consultant - September 2021
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