Joel Brown

Diligently climbed the career ladder at Graybar Electric, demonstrating a steadfast commitment to excellence and achieving success in various roles:

Warehouse Associate (Jun 2008 - Jun 2010):

Advanced to the position of Quotation Specialist, collaborating with the Quotes team, Sales Management Team, and Nora Sales Representative.

Played a crucial role in creating and maintaining stock pricing agreements, supporting the team's efforts to secure sales.

Outside Sales Representative (Jun 2019 - Dec 2023):

Currently serving as an Outside Sales Representative, proactively developing new prospects and nurturing relationships with established customers.

Consistently meeting or exceeding annual gross margin targets by promoting and selling Company products in the assigned territory.

Engaging with prospects and customers in person at their business sites, demonstrating a commitment to personalized service.

Adhering to the Company's pricing policies while participating in training sessions, trade shows, and sales meetings to stay abreast of industry trends.

Executed warehouse duties for two years, including order pulling, stocking trucks, and managing the outbound UPS station.

Counter Sales Representative (Jun 2010 - Jun 2012):

Elevated to Counter Sales Representative role, excelling in one-on-one interactions with contractors to fulfill their specific needs.

Customer Service Representative (Jun 2012 - Jun 2018):

Demonstrated exceptional customer engagement and problem-solving skills in a six-year tenure as a Customer Service Representative.

Responsively addressed customer inquiries, resolved complaints, and facilitated order processing, contributing to overall customer satisfaction.

Quotation Specialist (Jun 2018 - Jun 2019):

Advanced to the position of Quotation Specialist, collaborating with the Quotes team, Sales Management Team, and Nora Sales Representative.

Played a crucial role in creating and maintaining stock pricing agreements, supporting the team's efforts to secure sales.

Outside Sales Representative (Jun 2019 - Dec 2023):

Currently serving as an Outside Sales Representative, proactively developing new prospects and nurturing relationships with established customers.

Consistently meeting or exceeding annual gross margin targets by promoting and selling Company products in the assigned territory.

Engaging with prospects and customers in person at their business sites, demonstrating a commitment to personalized service.

Adhering to the Company's pricing policies while participating in training sessions, trade shows, and sales meetings to stay abreast of industry trends.

At Home Depot, I held a pivotal role as a Customer Service/Sales associate, actively contributing to the store's commitment to delivering fast, friendly service and ensuring an optimal shopping experience for customers. Key responsibilities and achievements include:

Customer Engagement and Assistance:

Actively sought out customers to assess their needs and provide friendly assistance.

Demonstrated a strong emphasis on department and product knowledge, offering information on product features and related items to support customers in completing entire projects.

Sales Expertise:

Greeted, qualified, recommended, and closed sales with every customer in the assigned department.

Proficiently handled the basics in adjacent departments, showcasing versatility in product knowledge.

Department Maintenance:

Maintained the in-stock condition of assigned areas, ensuring cleanliness, shopability, and safety.

Collaborated with team members to create a safe working and shopping environment, adhering to safety policies and standards.

Collaboration and Teamwork:

Worked in cooperation with the Department Supervisor and fellow associates within the department and across various departments.

Contributed to a positive and collaborative work environment to enhance overall store performance.

Department Specialization:

Demonstrated expertise in specific store departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Versatile Position Types:

Adapted to various position types within the Customer Service/Sales category, including Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Plumber Assistant Atlantic Plumbing, Jan 2000 - Jan 2006

Diligently contributed to the installation and maintenance of plumbing systems at Atlantic Plumbing, utilizing technical expertise and attention to detail. Key responsibilities and achievements include:

Blueprint Interpretation:

Read and comprehended blueprints and drawings to determine precise specifications and installation locations for plumbing systems.

Material Selection and Preparation:

Selected appropriate materials, including determining the type and size of pipes required for installation.

Prepared materials for installation, ensuring comprehensive understanding of project requirements.

Installation and Assembly:

Installed supports and hangers for pipes, fixtures, and equipment, guaranteeing secure and efficient placement.

Assembled and installed valves, fittings, pipe sections, tubing, and related components, using various methods such as couplings, clamps, screws, bolts, cement, plastic solvent, caulking, soldering, brazing, and welding equipment.

Plumbing Equipment Installation:

Installed various plumbing equipment, such as sinks, tubs, toilets, water heaters, air conditioners, appliances, and trim, ensuring optimal functionality.

Pipe Manipulation:

Measured, cut, threaded, and bent pipes to the required angles, demonstrating precision and adherence to project specifications.

System Testing and Maintenance:

Conducted comprehensive tests on pipe systems to identify and rectify leaks, ensuring the integrity of the plumbing installations.

Assured that all installations, repairs, and maintenance adhered to proper sizing, alignment, support, and grade standards.

As a dedicated Supply Specialist in the US Army, I undertook a pivotal role in overseeing and executing a range of responsibilities related to the management of supplies and equipment. Key duties and accomplishments include:

Supply Chain Management:

Supervised and executed tasks encompassing the request, receipt, storage, issue, accountability, and preservation of various supplies and equipment.

Logistics Expertise:

Demonstrated proficiency in handling individual, organizational, installation, and expendable supplies, ensuring accuracy and compliance with military standards.

Inventory Control:

Implemented robust inventory control measures, maintaining meticulous records to track the movement and status of supplies and equipment.

Accountability and Documentation:

Maintained accountability for all supplies and equipment under my purview, employing meticulous documentation practices to facilitate accurate reporting.

Preservation Standards:

Ensured the preservation and proper storage of supplies and equipment, adhering to military regulations and standards.

Leadership and Supervision:

Provided effective leadership in overseeing supply-related operations, including supervision of personnel involved in supply chain activities.