Joel Ramos
Kenosha
Summary
Detail-oriented manager skilled in optimizing workflow and implementing process improvements. Known for strong problem-solving abilities and commitment to health code compliance, driving team performance and ensuring high quality in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Taco Bell
Kenosha, WI
03.2026 - Current
- Prepared food items according to Taco Bell standards, ensuring quality and presentation.
- Operated cash register, processed transactions accurately and efficiently.
- Maintained cleanliness in dining and preparation areas, adhering to health regulations.
- Collaborated with team members to achieve daily operational goals during peak hours.
Shift Lead
Taco Johns
Kenosha, WI
05.2024 - 02.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on food preparation standards and safety protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Coordinated shift activities, optimizing workflow and enhancing team collaboration.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Conducted regular quality checks to uphold product standards and consistency.
- Completed store opening and closing procedures and balanced tills.
Manager
Wendy's
Kenosha, WI
01.2022 - 11.2024
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Coordinated employee schedules to optimize staffing levels during peak hours.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Warehouse Associate
Amazon
Kenosha, WI
10.2018 - 02.2021
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping duties
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Indian Trail High School
Kenosha, WI06-2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Health code compliance
- Sanitation protocols
- Quality assurance
- GMP compliance
- serve safe certified
- food and allergies knowledge (big 7)
Certification
- Certified Serve Safe, Wendys - 2022
Timeline
Crew Member
Taco Bell
03.2026 - Current
Shift Lead
Taco Johns
05.2024 - 02.2026
Manager
Wendy's
01.2022 - 11.2024
Warehouse Associate
Amazon
10.2018 - 02.2021
High School Diploma -
Indian Trail High School