Summary
Overview
Work History
Education
Skills
Part time Sports Photographer
Timeline
Generic

Joel Serrano

Horizon,Texas

Summary

Experienced Team leader who understands the management role while also understanding the associate demand. I am dedicated to improving my skills while assisting others and dedicating my time to helping others develop their skills. I bring strong communication and ensure that the team is strong and in a supportive, competitive, friendly environment

Overview

2
2
years of professional experience

Work History

Area Supervisor

Ross Dress For Less
10.2023 - Current
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.

Back-up MOD

Ross Dress For Less
08.2023 - 10.2023
  • Enhanced customer satisfaction by addressing and resolving mod team-related issues promptly.
  • Streamlined communication within the mod team, resulting in improved efficiency and collaboration.
  • Collaborated with cross-functional teams, effectively coordinating efforts for successful project outcomes.
  • Trained new mod team associates, ensuring they were equipped with necessary skills and knowledge for optimal performance.

Store Protection Specialist

Ross Dress For Less
05.2022 - 07.2023
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
  • Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.

Cook/Team Leader Manager

Lemon Beaters
11.2021 - 02.2022
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Del Valle High School
El Paso, TX
06.2021

Associate of Arts - Education/ Psychology

El Paso Community College
El Paso, TX
12.2023

Skills

  • Continuous improvements
  • Employee Performance Management
  • Program Leadership
  • Project Planning
  • Production Management
  • Team Management

Part time Sports Photographer

From time to time, I will take photos for the  high school programs in El Paso,Tx. I am apart of Organization called Borderland Sports which ranges from a variety of Photographers and media managers. 

Timeline

Area Supervisor

Ross Dress For Less
10.2023 - Current

Back-up MOD

Ross Dress For Less
08.2023 - 10.2023

Store Protection Specialist

Ross Dress For Less
05.2022 - 07.2023

Cook/Team Leader Manager

Lemon Beaters
11.2021 - 02.2022

High School Diploma -

Del Valle High School

Associate of Arts - Education/ Psychology

El Paso Community College

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Joel Serrano