Joelle Francisco
Restaurant Server/manager
Los Angeles,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
Certification
9
9
years of post-secondary education
14
14
years of professional experience
Work History
Server
Cheat Day
Los Angeles , California
04.2020 - 07.2021
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected orders and relayed them to cook quickly and accurately.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Sales/Customer Service BDC
Subaru Of Glendale
Glendale, United States
02.2016 - 03.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Regularly exceeded daily sales and quotas.
- Managed over 60 calls per day.
Waitress/server
Mexico City
Los Angeles, California
06.2017 - 08.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
- Processed orders and sent to kitchen employees.
Assistant Manager/Server
Mitch's Seafood
San Diego, California
01.2009 - 01.2016
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Hired and managed wait staff as well as create their weekly work schedules.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed credit card payment batches and made bank deposits.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 01.2016 - 06.2019
Associate of Science - Business
San Diego City College
San Diego, CA 01.2004 - 05.2007
High School Diploma -
Point Loma High School
San Diego, CA 09.2000 - 06.2003
Skills
High-volume dining
Dining area maintenance
Guest relations management
Order delivery practices
To-go order preparation
Sales expertise
Point of sale operation
Hospitality service expertise
Beverage preparation
Cash Handling
Certification
Food handlers card
Timeline
Server
Cheat Day
04.2020 - 07.2021
Waitress/server
Mexico City
06.2017 - 08.2018
Sales/Customer Service BDC
Subaru Of Glendale
02.2016 - 03.2020
Bachelor of Science - Business Management
Western Governors University
01.2016 - 06.2019
Assistant Manager/Server
Mitch's Seafood
01.2009 - 01.2016
Associate of Science - Business
San Diego City College
01.2004 - 05.2007
High School Diploma -
Point Loma High School
09.2000 - 06.2003